Service Coordination (Case Management)
"Tailoring to individuals’ needs"

Service Coordination (Case Management) refers to comprehensive acts of gathering information, communication, service arrangement and advocacy on behalf of individuals who require assistance. It is the function performed by the QHSPs on CSO, Inc.’s staff.

CSO, Inc.’s QHSPs evaluate and document each individual’s needs, abilities and service requests. Based on an analysis of the individual’s medical, psychological, educational and social background, QHSPs determine and inform individuals of “appropriate” services. They oversee the development and implementation of an Individual Service Plan (ISP).

The elements of case management services are:

·         Personalization

·         Services appropriate to the consumer’s needs and eligibility

·         Cultural competence with sensitivity

·         Flexibility

QHSPs maintain contact and advocate on behalf of the individual even after placement in services has been achieved. Each individual’s service plan is reviewed and revised yearly (or as often as necessary) to accurately reflect the progress and needs of the individual.