Case Management refers to comprehensive acts of gathering information, communication, service arrangement and advocacy on behalf of individuals who require assistance. It is the function performed by “qualified mental retardation professionals (QMRPs), on CSO, Inc.’s staff.

CSO, Inc.’s QMRPs evaluate the needs, abilities and options of each individual (case). Based on an analysis of each individual’s medical, psychological, educational and social background, QMRPs determine “appropriate” services and oversee both the development and implementation of the individual service plan (ISP).

The advantages of case management services include:

•  personalization
•  services consistent with eligibility
•  responsive to client base
•  flexible

An individual’s “case” is open, active and "tailored" to address a continuum of services and needs as they arise. QMRPs maintain contact and advocate on behalf of the individual even after placement in services has been achieved. The individual’s service plan is reviewed and revised yearly or more frequently to accurately reflect the progress and needs of the individual.