CSO, Inc. maintains contact (at least four times a year) with individuals who receive (disability-related) services from the Illinois Department of Human Services. Responsibilities of the (ISSA) Individual Service and Support Advocacy include:

• determining whether services being provided are appropriate and satisfactory;
• monitor individual's progress toward independence and self-sufficiency;
• and to ensure that the consumers rights, health, interest, and welfare are being maintained.

CSO’s Individual Service Coordinators (ISCs) travel to the rehabilitation and residential settings where individuals have been placed or to their private homes and jobs respectively confirming each individual’s well-being and that services are being provided according to their service plan.  They communicate with service providers, families/guardians and department administrators regarding the status and needs of the individual who is being served.

The purpose of Individual Service and Support Advocacy is to provide an independent, comprehensive and objective “voice” as well as a resource for each individual.  It assures quality, “choice” and services appropriate to consumer's needs.