Individual Support and Service Advocacy
CSO, Inc. maintains contact (at least four times a year) with
individuals who receive (disability-related) services from the Illinois
Department of
Human
Services (IDHS).
Responsibilities of the
Individual
Service and
Support
Advocacy (ISSA)
include:
·
Determining whether provided services are appropriate and
satisfactory;
·
Monitoring an individual’s progress toward independence and
self-sufficiency;
·
Ensuring that the consumer’s rights, health, interests, and welfare
are sustained.
CSO, Inc.’s Individual
Service Coordinators (ISCs) travel to rehabilitation and
residential settings where individuals are placed or to their
private homes and jobs, in order to confirm each individual’s
well-being and that services are being provided according to their
service plan. They communicate with service providers,
families/guardians and state government administrators, regarding
the status and needs of the individual who is being served.
The purpose of Individual
Service and Support
Advocacy is to provide an independent, comprehensive and
objective “voice” as well as a resource for the individual consumer.
It assures quality, “choice” and services appropriate to consumers’
needs.