Individual Support and Service Management
"Assuring that “person-centered” services are maintained"

CSO, Inc. maintains contact (at least four times a year) with individuals who receive (disability-related) services from the Illinois Department of Human Services (IDHS). Responsibilities of the Individual Service and Support Advocacy (ISSA) include:

·   Determining whether provided services are appropriate and satisfactory;

·   Monitoring an individual’s progress toward independence and self-sufficiency;

·   Ensuring that the consumer’s rights, health, interests, and welfare are sustained.

CSO, Inc.’s Individual Service Coordinators (ISCs) travel to rehabilitation and residential settings where individuals are placed or to their private homes and jobs, in order to confirm each individual’s well-being and that services are being provided according to their service plan.  They communicate with service providers, families/guardians and state government administrators, regarding the status and needs of the individual who is being served.

The purpose of Individual Service and Support Advocacy is to provide an independent, comprehensive and objective “voice” as well as a resource for the individual consumer.  It assures quality, “choice” and services appropriate to consumers’ needs.