For TBI case management includes: those with physical and cognitive impairments, acquired after age 22 and resulting from accident, medical illness or violent crime.  These newly acquired disabilities are chronic and permanent impairments affecting intellectual and emotional functioning as well.

Case Management is responsible for helping individuals to assess and identify ways of adapting their lives and identifying supports that will be needed. Most often, individuals require rehabilitative therapies, in-home support services and ongoing advocacy to ensure safety and progress toward rehabilitation.

CSO, Inc.’s case managers call and visit service recipients on a monthly basis. Initially, they assess the need for in-home supports, help develop an individualized service plan and make service arrangements. Once the services are in place, they continue to monitor implementation of the plan and the delivery of services. The plan is reviewed on a yearly basis or more frequently and revised as needed.