Service Coordination (Case Management) refers to comprehensive acts of gathering information, communication, service arrangement and advocacy on behalf of individuals who require assistance. It is a function performed by the Qualified Intellectual Disability Professionals (QIDPs) on CSO’s staff. CSO’s QIDPs evaluate and document each individual’s needs, abilities and service requests. Based on an analysis of the individual’s medical, psychological, educational and social background, QIDPs determine and inform individuals of “appropriate” services. They oversee the development and implementation of an Individual Service Plan (ISP). The elements of case management services are:

• Personalization Services appropriate to the consumer’s needs and eligibility
• Cultural competence with sensitivity and flexibility
• Contacting and advocating on behalf of the individual even after placement in services has been achieved. Each individual’s service plan is reviewed and revised yearly (or as often as necessary) to accurately reflect the progress and needs of the individual.